It is imperative that in today’s working environment we produce clear, organized and reader friendly business documents. Poor spelling, indirect messages and unorganized document layouts may cause the reader to misunderstand the message or be unable to follow the next steps outlined in the communication. Communication is the key to building successful relationships with employees, customers, vendors and competitors.

Speaking well, commanding attention and having a capturing presence allow for great recognition, be it in business, politics, law, or community service platforms. Successful communication is the key to building strong relationships, delivering effective messages and, “making things happen.”

In his book “In the Pursuit of Wow,” Tom Peters states that 70% of customers stop doing business with a company not because of price or product quality issues, but because they did not like the human side of doing business with the provider. A research study conducted by The Forum Corporation indicates that 45% of customers switch companies because the attention they receive is poor in quality.

Each human being is different and brings to the forefront his or her unique personality. When people are brought together in a team each brings these unique elements with them. The success or failure of a team depends on how well the differences and the similarities are then managed.

Organization charts enable a company to see its structure, outline roles, delegate responsibilities and create a vision for overall company growth. Organization charts when created correctly show the management a snapshot of where the company effectively is and in which directions it could grow.

Buy a new phone today and it comes with an instruction manual. Want to travel, then you need to log on to the official government website of the country you want to visit, for the visa application process. Go to a restaurant and the menu will let you know what is available.

Holding meetings is a part of routine business these days. Whether it is two people that need to meet to accomplish a goal or whether it is a board that needs to get together at its annual meeting. Meetings are where work is supposed to get done, deals are to be made, projects are to be brought together, management is to be updated on progress, and strategies are to be planned.